Effective Date: [Feb 02, 2024]
Welcome to SnowWhite Carpet Cleaning! By accessing and using our services, you agree to the following terms and conditions. Please read these terms carefully before engaging in our services. These terms govern the relationship between SnowWhite Carpet Cleaning and our customers. Our services are provided under the following terms:
1. Service Area and Services Offered
SnowWhite Carpet Cleaning provides professional steam carpet cleaning, mattress steam cleaning, tile and grout cleaning, and upholstery cleaning services in Perth, Western Australia (WA).
2. Customer Service and Claims
If you experience any issues with the services provided, please notify us within 48 hours of the service being completed. After this period, we cannot entertain any claims, refunds, or complaints. We are committed to resolving any issues promptly but are not liable for concerns raised after the 48-hour window.
3. Booking, Cancellation, and Rescheduling
- Cancellation and Rescheduling: You may cancel or reschedule your booking 24 hours prior to the scheduled service date and time without penalty. Cancellations or rescheduling requests made less than 24 hours before the appointment will be subject to a service charge.
- Booking Confirmation: Booking any of our services through our website, WhatsApp, phone number, email, Facebook, Instagram, or any other company platform constitutes your acceptance of these Terms of Service.
4. Refund Policy
Once our service is completed, we cannot offer a refund. If necessary, we may review the situation on a case-by-case basis, but refunds are not provided. Any claims or requests for compensation after service completion will only be considered where possible, but no guarantees are made.
5. Customer Trust and Service Assurance
You have the choice to trust SnowWhite Carpet Cleaning based on our 7+ years of experience and solid reputation in Perth, WA. Alternatively, you may be present at the site while we work to ensure everything is up to your expectations before we leave.
6. Stain Treatment Disclaimer
We offer free stain treatment with our steam cleaning services; however, it’s important to note that we cannot guarantee the complete removal of all stains. Permanent stains or old stains from substances such as wine, coffee, pet urine, wax, and other difficult stains may lighten but may not be fully removed. We make every effort to treat stains to the best of our ability, but results may vary.
7. Liability Disclaimer
While we take great care in delivering our services, there is a minute possibility of human error. SnowWhite Carpet Cleaning is not liable for any permanent or temporary damage to the property during the cleaning process. We will, however, do our best to mitigate any issues that may arise.
8. Data Privacy and Communication
At SnowWhite Carpet Cleaning, we prioritize your privacy and do not store customer email addresses or phone numbers. Our communication is exclusively through Facebook Messenger or other social media platforms. As a result, we cannot send notifications regarding policy changes via email or text message. Any updates to our policies will be shared publicly on our social media channels. Please be aware that we will not personally contact individuals about these changes due to platform limitations. We encourage you to stay informed by regularly checking our social media for the latest updates.
9. Policy Changes
SnowWhite Carpet Cleaning reserves the right to amend or change these terms and conditions at any time, without prior notice. Any changes will be effective immediately upon posting on our website or official communication channels.
10. Acceptance of Terms
By booking and confirming our services via any of our communication platforms, you acknowledge and accept these Terms of Service. If you do not agree to these terms, please do not proceed with booking our services.
11. Force Majeure
SnowWhite Carpet Cleaning will not be liable for failure or delay in providing services if the failure or delay is caused by events beyond our reasonable control, including but not limited to, acts of nature, natural disasters, war, or government intervention.
12. Customer Satisfaction
Your satisfaction is our priority. If you are dissatisfied with our service, please reach out within the 48-hour period so we can address any concerns. However, please understand that no refunds will be issued after service completion, and we will only consider claims that are reasonably possible to resolve.
Contact Us:
If you have any questions or concerns about these Terms of Service, please contact us at:
- Email: snowwhitecarpetcleanperth@gmail.com
- Phone: +61 417 403 616
- Facebook: https://facebook.com/snowwhitecarpetclean
- Instagram: https://instagram.com/snowwhitecarpetcleaningperth
By continuing with our services, you agree to comply with the above Terms of Service.